Omnia Salon policies are presented in the interest of providing excellent service to our established and future clientele.
Thank you for viewing and supporting our policy criteria.
Your appointment is very important to us and is reserved especially for you. At Omnia Salon, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. As a courtesy, we call, text or email you before your appointment because we know how easy it is to forget an appointment you booked weeks ago, however, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the resulting fees. Since the services are reserved for you personally, a cancellation fee may apply.
•Less than 24 hour notice may result in a charge up to or equal to 50% of the reserved service amount.
•“NO SHOWS”will result in your credit card being charged 100% of your service fee.
•Appointments made for the next day need to be cancelled before the end of business day, the day before your appointment or a charge up to or equal to 50% of the reserved service amount will be required.
Children in the salon…
We LOVE children… some of us even have a few! However, we ask that you make child care arrangements and not bring your children with you to your appointment unless they are receiving services. Many guests look forward to their salon experience as personal “pampering” time. Even the most well behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, chemicals, etc.). Please respect this policy, and accept our appreciation for your understanding. In return, when your child is receiving a service, we promise to see that no pesky grown-ups disrupt their experience!
Pets in the salon…
The State Board of Cosmetology and The Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Service dogs with official “Service Animal” vests are the ONLY exception to this rule.
For the enjoyment of other Guests, and so that we can give our full concentration to our clients, we ask that you put your cellular phone ringer on “vibrate” or “off” while receiving services.
We always do a complete consultation and take every step necessary to ensure your safety and the best possible results. While we are confident in our knowledge and experience, sometimes the unexpected can happen. It is impossible for us to ask questions regarding every possible circumstance that could result in an unwanted outcome. Therefore, please inform your stylist if you have well-water, have been swimming or exposed to chlorine, used any type of natural hair color, (especially henna), started a new medication or diet, or anything else that might possibly affect the outcome of your color.
Hair color and hair lighteners along with other chemicals that we may use on your hair can react with any other type of chemical or metal agent that may be present in your hair. If in doubt, mention it! While we adhere to strict guidelines with regard to color, lighteners, and chemicals, we cannot foresee every possible outcome. If you are not forthcoming about what may be on your hair it is possible you could experience anything from hair breakage, chemical burns and undesired color results.
We will do our very best to ensure you leave with beautiful, healthy hair each and every time you leave our salon!
All stylists strive to ensure our clients happiness and satisfaction. Stylists have been added to the team based on their experience and higher eduction and knowledge. We do not give refunds, however, please notify us immediately if you are not completely satisfied and we will honor any adjustments or changes to a service within one week from the date of service.
Pricing may increase based on a variety of factors, such as length, texture, pre-existing conditions.
Products cannot be returned due to safety concerns.